Community Manager (m/f/d - be who you are)

Permanent employee, Full-time · Hamburg, München

Your mission
We believe that every young person deserves the chance to lead a healthy and fulfilling life. That’s why we empower youth to make confident health choices through accessible, shame-free health education and resources. Over 10 years ago, we began with a bold vision to enhance youth health and wellness. We launched projects for accessible, stigma-free health education and resources for peers. Despite obstacles, we became a leader, internationalized programs, and built partnerships. Our vision is aa world where every young person has knowledge, resources, and confidence for a healthy and fulfilling life.
Your profile
What makes the COMMUNITY MANAGER successful at F/A/Q?
Empathy and Relationship Building. Building strong relationships within our community is crucial, requiring active listening, responsiveness, and a genuine interest in fostering connections among community members.

Excellent Communication Skills. Strong written and verbal communication skills to interact effectively & authentically with community members.

Creativity & Content Innovation. Creativity is key for our Community Manager to keep the community engaged. This involves not only generating creative content but also innovating in content formats, such as interactive posts, live sessions, or multimedia content.

Job Responsibilities will include, but not limited to:
  • Community Building: Develop and implement strategies to build and nurture a vibrant online and offline community around the organization's mission.
  • Engage with community members through various channels, fostering a sense of belonging and shared purpose
  • Plan and execute community events, both virtual and in-person.
  • Content Creation and Curation: Generate and curate content that resonates with the community and aligns with the organization's messaging.
  • Manage content calendars for community platforms, ensuring a consistent and engaging presence.
  • Encourage user-generated content and facilitate storytelling within the community.
  • Social Media Management: Oversee social media platforms to enhance community interaction and brand visibility.
  • Respond to community queries and feedback promptly and professionally.
  • Monitor social media trends and incorporate them into community engagement strategies.
  • Data Analysis & Reporting: Utilize analytics tools to measure community engagement and sentiment.
  • Provide regular reports on key performance indicators and insights to improve community strategies.
Leadership skills: Lead the marketing team and be responsible for ensuring that the team achieves agreed objectives and is both challenged and supported.

The following abilities, skills and qualifications are needed to perform best on the job:
  • 3+ years of experience in community management or a related role.
  • BSc/BA in Marketing, Communications or a related field; MSc/MA is a plus
  • Proficiency in social media platforms and community management tools.
  • Strong organizational and project management skills.
  • An analytical, structured, independent way of working and a high degree of hands-on mentality.
  • Ideas on how to keep us at the top of our game! Creativity and a passion for engaging our community will be key to our success. 
  • Ability to work independently and a dedicated, self-motivated approach to work.
  • Your professional approach is one of strong communication and collaboration mixed with a high drive for action & impact.
  • Located in Hamburg or Munich.
  • Leadership skills: Lead the marketing team and be responsible for ensuring that the team achieves agreed objectives and is both challenged and supported. 
  • Very good knowledge of German & English.
Why us?
  • Purpose-Driven Impact - Join a team dedicated to making a positive impact on society and contributing to meaningful causes.
  • Professional Development Opportunities - Avail yourself of extensive opportunities for career growth and skill development within a dynamic and forward-thinking environment.
  • Individualized Personal Development - Benefit from personalized personal development plans supported by external coaches, fostering continuous growth and learning.
  • Robust Onboarding Support - Experience a strong support system during onboarding, ensuring a smooth transition into the organization's culture and values.
  • Startup Flair with Big Opportunities - Enjoy the excitement of a startup environment coupled with significant opportunities for professional and personal achievement.
  • Hybrid Working Environment - Embrace a flexible work environment with the option for hybrid work arrangements, allowing for a healthy work-life balance.
  • International Travel Opportunities - Explore and engage with diverse perspectives through international travel opportunities, broadening your horizons both personally and professionally.
  • Team Events and Bonding - Participate in engaging team events that foster a sense of camaraderie and collaboration among colleagues.
About us
We started as a small group of young  individuals with a bold vision to improve youth health and wellness. Driven by our commitment to create a better future, we launched various projects to  address the need for accessible and stigma-free health education and resources  for our peers. Despite facing many challenges, we refused to accept the status  quo and used our creativity and passion to develop innovative solutions. Over  the years, our unwavering commitment to empowering young people earned us recognition  and various impactful, award-winning campaigns.    

As we evolved, we consolidated our various activities and became a leader in youth health and prevention, offering a holistic approach to promote health literacy and informed decision-making. With a deep respect for diversity and the importance of meeting young people on their level, we continued to expand and internationalize our programs, build strong partnerships, and inspire many individuals to join us.


In 2023, after the challenges posed by the  Covid-19 pandemic, we emerged stronger, with a new team and offices in Hamburg,  Johannesburg, and Los Angeles. Committed to our purpose, vision, and mission,  we are dedicated to empowering more young people to lead the healthiest life  possible. Our vision of a world where every young person has the knowledge,  resources, and confidence to lead a healthy and fulfilling life is within  reach, and we won't stop until it becomes a reality. At the heart of F/A/Q – The Better Health Group is the belief that every young person has the right to lead a healthy life, and  it's this passion that drives the brand to continuously evolve and adapt to  meet the ever-changing needs of young people.

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